At Straton Electrical, we strive to ensure that our customers are satisfied with their purchases. In the event that you need to return an electrical product or seek a refund, please review the following policy:
Returns
1. Product Condition: All returned electrical goods must be in their original condition and packaging, accompanied by the original receipt or proof of purchase. This includes intact seals, tags, and accessories.
2. Return Period: Customers are eligible to request a return within 30 days from the date of purchase. Beyond this period, we are unable to accept returns unless the product is covered under a manufacturer’s warranty.
3. Return Process: To initiate a return, customers must contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. This number must be clearly marked on the outside of the package being returned.
4. Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
Refunds
1. Eligibility: Refunds will be processed for returned items that meet the criteria outlined in the “Returns” section above.
2. Refund Method: Refunds will be issued to the original form of payment used for the purchase, unless otherwise specified by the customer.
3. Refund Timeline: Once the returned item is received and inspected, we will notify the customer regarding the approval or rejection of the refund. If approved, the refund will be processed within 5-7 business days, less 5% handling fee.
Non-Returnable Items
The following items are non-returnable:
– Opened software or downloadable products
– Products that have been installed or used
– Products missing their serial number or UPC
Manufacturer’s Warranty
For products covered by a manufacturer’s warranty, customers are encouraged to refer to the warranty documentation included with the product for details on how to proceed with warranty claims.
If you have any questions about our return and refund policy or need assistance with a return or refund, please contact our customer service team at 041 505 4600.