FAQ’s

Claiming your loyalty points is quick and easy! Just follow these steps:

1. Open the Straton Loyalty App on your phone.
2. Ensure you are on the "Claim Points" tab.
3. Enter your Account Number, Name, and the Invoice Number you are claiming for.
4. Enter the Value (Excl VAT) as requested (this will be the Labour, Material, or Total value depending on current rewards).
5. Give us a quick Star Rating on our service.
6. Check the POPI box and tap "Claim Points".

Note: Points are only valid for invoices that have been paid in full.

You can check your progress toward your next reward at any time:

1. Tap the "Check Points" tab at the top of the app.
2. Enter your Account Number.
3. Tap "View Status".
4. Your current balance, total points earned, and service history will appear instantly.

Tip: You can use the "Copy Status" link to easily paste your points balance into an email to us!

Once you reach the required point threshold (e.g., 100 points), you are eligible for your reward:

1. Check your points using the "Check Points" tab.
2. If you have enough points, a green "REDEEM POINTS NOW" button will appear automatically.
3. Tap that button to be taken to our redemption/contact page.
4. Submit your request, and our team will verify your balance and apply your discount/reward to your next job!

Your unique Account Number is located at the top right of any Straton Electrical Invoice or Statement. It is usually a short alphanumeric code. If you cannot find it, please contact our accounts department and we will provide it to you.

Points are generally credited to your "Accumulated" total immediately upon submission. However, our team performs a manual verification to ensure the corresponding invoice has been paid in full. If an invoice is found to be unpaid, the points may be adjusted or removed by the Administrator.

The REDEEM POINTS NOW button only appears once your balance reaches the required threshold (e.g., 100 points).

Check your balance in the "Check Points" tab.

If you believe your balance is correct but the button is missing, try refreshing the app.

If you have recently redeemed points, your balance will decrease, and you will need to earn more points to hit the threshold again.

Don't worry! If you entered the wrong information, please send a quick email to our support team with your Account Number and the correct details. We can manually adjust your ledger in the backend to ensure your balance is accurate.

If the app isn't loading, ensure you have an active internet connection. If you are using the "Home Screen" shortcut and it stops working, simply delete the shortcut and re-add it using the Safari (iPhone) or Chrome (Android) instructions provided above.

You could also use our QR Code:

To keep things fair for everyone, the following terms apply to the Straton Electrical Loyalty App:

Payment Requirement: Points may be claimed at any time, but they are only considered "Valid" once the corresponding invoice is paid in full. Straton Electrical reserves the right to reverse points linked to unpaid or credited invoices.

Qualifying Values: Points are calculated based on the Excl. VAT value of the specific category (Labour, Material, or Total) as defined in the current program settings.

Point Expiry: Points do not expire as long as the account remains active. Accounts with no activity for more than 12 months may be subject to point forfeiture.

Redemption Limits: Loyalty rewards (e.g., the 20% Labour Discount) cannot be combined with other special offers, contract pricing, or insurance-claim-related work unless specifically authorized.

Manual Adjustments: Straton Electrical reserves the right to manually adjust point balances in the event of entry errors, technical glitches, or administrative corrections.

Non-Transferable: Points are linked to a specific Account Number and cannot be transferred to other clients or redeemed for physical cash.

Right of Modification: We reserve the right to modify the "Reward Hook" (points needed) or the "Points Given" ratio at any time with 30 days' notice.

Just ASK by sending us a note from our CONTACT PAGE.