Electricity can be purchased at national retail outlets which includes all Pick ‘n Pay, Shoprite & Checkers and Spar. Petroleum Forecourts such as Engen, Total, BP, Caltex, Sasol & Shell and various Convenience Stores – 7/11, Friendly Grocer, Spaza Shops etc. or Banks – FNB: ATMs & Mobile Banking or ABSA: Mobile Banking.
Various purchase options:
- Via the internet – EFT & credit card
- Cash, debit or credit card over the counter
- Via Cell phone
- Via ATM’s
When purchasing Electricity over the counter:
- Present your Power Measurement card or quote the number on the card
- If the cashier does not volunteer the name the card is registered to check with the cashier that your card is registered to the name of your landlord
- Follow the instructions below when you return home to enter the 20 digit token number into your prepaid electricity meter
- How do I load the pre-payment meter with electricity? When you purchase electricity you will receive a slip, a sms or an e-mail (depending on the method of purchase) which will have the meter number and a 20 digit token on. Punch the 20 digit token into the meter followed by the enter button. Your meter will then recharge with the amount of kWh units as indicated on the slip.
- What do I do if I lost my slip with the token number on which I received when purchased electricity? You can either go back to the vendor to reissue the token or you can contact the nearest Power Measurement office where we will be able to assist you telephonically.
- Can I still purchase electricity if I do not have a meter card? Yes you can. The store will require the meter number which is the 11 digit number on your meter or its display. Should you wish to replace your meter card please contact Straton pre-paid who will assist in replacing the lost meter card. Please note that it is very important to ensure you purchase electricity on the correct meter number. The token issued is unique to the serial meter number of the meter and will not work on any other meter. The slip you receive will indicate the meter number. Ensure that this number corresponds with the number on your meter.
- Where do I get my meter number? The meter number is the 11 digit number on the meter, or on the display.
- What tariff is used on the pre-payment meter and when do they increase? The tariff linked to the pre-payment meter differs depending on the area you are in. You can contact the PMD office in your area to supply you with the applicable tariff. The tariffs for Eskom increase annually in April and for local municipalities in July.
- What do I do when my electricity is off? Start by identifying if your meter display is on and if so whether it has units (kWh) on it. If the indicator on the meter shows 0 you need to load it with electricity. If the meter displays units available, but the electricity is still off, examine your distribution board to ensure all the circuit breakers are switched on. If the meter display is off, identify if the complex/neighbours have power and if not, it might be an area power outage. If they have power contact our stand-by number in your area and a technician will assist.
- How do I know if my pre-payment meter is a Power Measurement meter? The meter should have a Power Measurement sticker and a Power Measurement seal on it. If not you can contact Power Measurement, supply us with your meter number, and we will be able to assist.
- What do I do if I identify the meter is bypassed or not using electricity? Please contact the Power Measurement office in your area and a technician will come and investigate. If you do not report this and we identify a tamper during our routine audits we will follow our tamper procedures and disconnect the electricity. Your assistance in this matter will be appreciated.
- How can we get pre-payment meters? We have various solutions to address different requirements. Please contact the Straton Prepaid office and we will provide the information and pricing for the best suitable solution.